Refunds and cancellations.

Invitation plans are not on sale during free early access. The plan terms below apply if paid plans become available and to any existing purchases.

Optional support payments

If optional support is offered, it is a voluntary one-time payment. It unlocks no extra features, your invitations stay free, and it isn’t a charitable donation or tax-deductible. Dodo Payments, our Merchant of Record, processes the payment and issues the receipt.

If you change your mind or paid by mistake, email support@gatherribbon.com within 7 days of paying, with your payment reference, and we’ll refund the full amount. After 7 days, we review requests case by case, for example duplicate charges, but we can’t issue refunds more than 30 days after payment. Refunds go back to your original payment method and usually take 3–15 business days to appear. Your statutory rights are not affected.

Canceling before you pay

Closing the secure checkout window before completing payment cancels the purchase; you are not charged. You can also cancel an unfinished checkout from Payments.

Duplicate or failed payments

If money left your account but your plan didn’t activate, open Payments and choose “Refresh payments”. If it still doesn’t show, contact us with your order number. Payments that fail at the bank are usually reversed automatically by your bank.